Infrastructure Managed Services

Mytech offers complete storage management solutions covering the entire life cycle of primary and secondary storage. The Services are offered with guaranteed Service levels in a Global delivery model aligned with ITIL framework of best practices covering all aspects of service support and service delivery. We are vendor agnostic, focusing on process oriented approach. We use cutting edge transformational themes like De-duplication Storage, Tiered Storage to increase ROI & reduce TCO, Virtualization etc.

Buyer's value drivers
  • Optimize Backup and Storage IT Infrastructure & reduce Operational Costs
  • Backup and Storage consolidation
  • Improve ROI

Metrics for success
  • Business Availability
  • Time to market
  • Operational efficiency
  • MTTR for critical incidents
  • High availability/DR- RTO and RPO
  • Storage Utilization
  • Performance

Mytech is engaged with several IT giants in 24/7 infrastructure support services that include providing L1/L2 support for backup solution and storage management. Our uniquely designed data centers provide security, physical environment, and networking capability which support even the most mission-critical and complex applications. This addresses organizational needs in terms of Hosting, Consolidation, Virtualization, Business Continuity Planning, Cloud Computing and Mainframe services.

Data Center Services

Managing your data center facilities life cycle is a critical function for ensuring business continuity and maximizing productivity. Our Data Center Solution offerings work with enterprise organizations to develop data center road maps, and plan and execute migrations, consolidations, build outs and moves. Our target environments include hosted sites, various managed solutions, public and private clouds and migrations between client-owned data centers. Our delivery model is flexible with turnkey solutions to partnering with clients based on their needs to complete the intended transition.
As businesses become increasingly dependent on IT for mission critical applications to achieve their business goals, organizations want to ensure that IT is in the hands of an efficient partner who can manage a complex IT environment seamlessly, thereby lowering operational costs, increased use of automation, using best of breed tools and processes, providing high application availability and manage service levels. In addition, with the rapid advancement of technology, many data centers are having difficulty maintaining existing hardware and legacy applications. Organizations are striving to prepare their existing infrastructure to leverage the Cloud, either internally or externally. Does your organization have a data center infrastructure designed to take your business to the next level?

Mytech Data Center Solutions includes

  • Assessment/Roadmap Planning
  • Strategic Planning
  • Discovery and Dependency Mapping
  • Infrastructure Architectural Services
  • Consolidated Planning
  • Migration Services
  • Active Directory
  • Exchange Server
  • Storage and Backup Services
  • Transformation Program Office
  • Business Continuity
  • Disaster Recovery
  • System Administration

Application Management & Maintenance

Application management and maintenance is an important element towards enhancing and extending the life of the applications. Mytech focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs. Our SLA driven application support and maintenance services ensure a high performance platform for operating and managing your business applications. Our comprehensive set of frameworks, proven methodologies and domain expertise help enable our customers to achieve:

  • Faster time-to-market
  • Improved operational efficiency and reduced cost by decreasing the number and duration of business-critical application outages
  • Best utilization of improved productivity for strategic initiatives

Key Services

Application Support and Maintenance

Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.
Mytech helps its clients meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.
With teams staffed across India and Globe, Mytechcan serve as an extension of a client’s support team, or provide turnkey, round-the-clock support services. Our delivery model, which includes a “backend team” able to supplement the core team as necessary, provides clients with flexibility in addressing migration, maintenance, enhancements and support needs.

Our application management services encompass such activities as:

  • Application maintenance
  • Error tracking and debugging
  • Version upgrades
  • Version enhancements
  • Comprehensive user support
  • Helpdesk support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation development and maintenance

Application Management

  • Mytech application management methodology for cost optimizing maintenance of applications
  • Analysis and assess application to plan manpower and application management
  • Understand the client environment and maintain the agreed SLAs
  • Application Management team operational risks via analysis and RCA
  • Monitor the resource utilization and work on daily, monthly and weekly report along with monthly reviews with the clients to ensure stability and zero unplanned downtime for any application Via making strong documentation for all the process and application under support scope
  • Build up the knowledge base
  • Strong Transition mechanism to replace current internal team or incumbent vendor smoothly without affecting delivery
  • Strong delivery governance structure put in place
  • Performance management matrix is put into place
  • Once we have made the transition, our governance process ensures that we keep meeting our promises to clients. We constantly measure our performance, using firm documented metrics, to show how well we are meeting our quality, service level, and cost targets - and then use this process as a tool for continuous improvement.

Partnering with Mytech for application management services enable client business to

  • Improve stability and efficiency of mission-critical applications
  • Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
  • Improve quality of service
  • Migrate to new and emerging technologies
  • Reduce total cost of ownership
  • Focus on delivering Operational, Tactical and Strategic benefits
  • 10% increase in productivity through robust Knowledge Management & Automation processes.
  • 5-10% YoY case reduction via Proactive correction and Root Cause Analysis
  • Reduced Total Cost of Operations
  • Flexible Support Models (8x5, 12x5, 16X7, 24X7) designed to meet your business needs, resulting in improved return on investment
  • Flexible Commercial Models – Managed Services, Professional Services, and Outcome Based Pricing
  • Mytech specializes in highly complex long-term engagements. We are experts at managing efforts involving multiple systems, spanning multiple teams, multiple locations, and client organizations. We have built application management as a core competency through dedicated team and creating a separate Business Unit.
  • Mytech adheres to Service Level Agreements (SLA), enabling clients to reduce the cost of operations.

End User Support Services

Taking a people-oriented view to delivering IT services has resulted in major improvements in service delivery and business impact. At Experis IT, our focus is helping organizations achieve their business objectives through their most important asset, their people.
The business benefits that can be realized and achieved by our customers with a people first orientation include: improved productivity, simplifying the management of the computing environment, and optimizing how people and their applications utilize the infrastructure. Ensuring security, uptime, ease of use and fixing problems before the user realizes it. This is the label of Experis IT.

  • L0 - L3 Monitoring
  • SAP End User Support Services
  • Service Desk Services

We have unrivalled knowledge at senior level due to over 15+ years experience in services. !